When Ralph Labarta, the CTO at EngagePEO in Tampa, Florida began looking for a database management solution to alleviate the issues his rapidly growing business was facing, he researched the options available and ultimately chose to use our software, Mercury Database Console.
For those who may be unfamiliar with Mercury Database Console, it is a robust file management tool that can help keep your UniData or UniVerse (U2) database maintained properly – a process that requires more than simply analyzing and resizing your files.
In order to perform at the highest level, U2 databases also require file type analysis and the creation, organization and management of file indices, as well as regular monitoring for signs of potential file corruption and if needed, the repair of corrupted files. Mercury has been designed to analyze your database files extensively and use the results of that analysis to recommend new parameters, which you can either accept or override on a per file basis. Mercury gives you complete control over your database, but also allows you the choice to conveniently automate processes as needed.
When EngagePEO, a Professional Employer Organization, which provides other companies with outsourced services in managing payroll, benefits and human resources and with only 5 years under their belt in an industry full of competition, their dedication to providing excellent service to their clients has paid off, making them one of the largest and most respected service providers in their field. This success has led to a welcome stream of new clients coming in all the time. But as their business grows, so does the ongoing challenge of ensuring that the technical resources of their business operations can stay apace with their impeccably high level of service to clients.
“Growth, although a good thing, stresses your capability to focus on the very things that have made you successful” said Labarta. “Technology investment is the key to addressing these challenges.”
We are proud that Mercury has been the solution to EngagePEO’s concerns about staying true to the things that earned them so many clients in the first place. They chose to go with Mercury for their database maintenance and monitoring, and have been pleased to find that it is both easy to use and that it also fills in some of the functional gaps that are not a built-in part of the U2 database software provided by the database manufacturer.
Since implementing Mercury, the technology personnel at EngagePEO have had more time to focus on making improvements and had to spend less time on the routine database maintenance tasks that can be automated with the Mercury software. Labarta was also happy to report that they have seen other benefits of using Mercury, such as a reduction in downtime and resource requirements and an increased performance of their database, as well as more confidence in the reliability of their system.
Ralph Labarta had this final remark regarding what he would say to other businesses facing a challenge similar to EngagePEO. “Technology investment must be challenged based on sound economic logic. The analysis must encompass all the elements that contribute to the customer experience. You can’t spend on application development only to have database related availability issues. We started our analysis from the bottom-up, first establishing a sound and well maintained database infrastructure and then developing applications on that foundation.”
To learn more about Paradigm Systems, Mercury Database Console product, please visit our web site at www.mercuryconsole.com and locate a reseller in your area.